This is What to do if your Ad is Stuck in Review
In most cases, ads are reviewed and approved fairly quickly. Sometimes within 30 or so minutes. However, sometimes it can take quite a bit longer. It can be extremely frustrating for advertisers and your clients when you’re trying to get your campaign rolling but your ad seems to be stuck. You may wonder, “Is there even anything I can do when my ad is stuck in review?” The answer may surprise you. This is what to do if your ad is stuck in review.
Option 1: Chat Support
For the first option, you’re going to reach out to Facebook Chat Support. There are two ways you will be able to get help through Facebook support. Through email or through chat if it is within the designated hours and a support agent is available. Their chat support is a very useful, timely tool that you should be utilizing if you aren’t yet. You’ll receive faster, more personalized support than the automated help channels.
This Chat Support option will only be visible to you if there is a support agent available. If you’re not seeing it and want real-time answers, wait a while and try again.
The Support team has a rule regarding ads stuck in review. They are able to manually force a review of ads that have been stuck in the review stage for over 24 hours. Keep this in mind. The “24 hour clock” starts over each time you make an edit to the ad or ad set in question. So be cautious when making changes, creating duplicates, adjusting budget, etc. They’ll only be able to force a review of the ads that have not been changed in the last 24 hours.
Option 2: Help Center Form
In the Help Center, you’ll also find the option to submit a form for ads pending review for over 24 hours. You’ll need your AD ID, case number, and any additional notes they may find helpful. If you’re not sure where to find your AD ID, click here. If you haven’t reached out to Facebook and don’t have a case number, simply enter N/A. Submit your form and hopefully, Facebook will reach out to you in a timely manner.
Hopefully, you don’t run into this issue too often. But if you do, you now know how to handle it. Have you ever had an ad that was stuck in review? What did you do to fix the situation? Let us know by commenting on our post!